IhsaanFusion | Resume Template 1

Education & Certifications

1996-2000

1. Michigan State University

Bachelors In Information Technology Management & Cognate In Business

2001-2001

2. Chicago School of Business

Negotiation, Persuasion, and Communication Certification

2004-2005

3. Sigma Professional Institute

Six Sigma Black Belt Certification

Employment

2001-2005

1. Global Institute for Achievement

Business Consultant

• Recruited to design and lead client projects focused on operations and change management, service quality, process improvement, performance measurement, team solutions, and leadership development for international consulting/educating/training company specializing in improving individual and organizational performance.

• Directed quality-improvement and associated change-management initiatives for mortgage banking institution; achieved 35 percent reduction in cycle time from appraisal to closing, eliminating 80 percent of loan rework and significantly reducing cost.

• Optimized performance measurement system for major healthcare provider, thus substantially improving integration of quality, operational, and financial information.

• Shared P&L responsibility for five-state market area.

• Co-developed and implemented sales/marketing strategy that resulted in 10 percent annual revenue growth in mature market.

• Directed development and implementation of operations improvements and change-management strategy for R&D division of national manufacturer, resulting in 20 percent reduction in development time and 12 percent reduction in development cost.

• Developed and delivered needs-assessment and developmental training for senior staff of prominent state governor, realizing 40 percent staff-satisfaction increase and 13 percent staff-productivity increase.

2005-2007

2. Blue Arrow Healthcare

Director, Medical Programs Operations

• Developed and managed regulatory-compliance data collection for 40 health plans.

• Spearheaded process-improvement projects to ensure accurate, timely data delivery, reduced production expense, and effective relationships with regulatory organizations and vendors, resulting in:
− 48 percent improvement in product accuracy/reliability
− 100 percent on-time delivery of products to internal customers and regulatory agencies
− 18 percent reduction in vendor costs
− 60 percent FTE reduction through improved efficiencies
− 37 percent improvement in overall internal customer satisfaction rating

2007-2010

3. Health United

Director, Performance Improvement

• Recruited by CEO of one of five operating businesses of $22-billion diversified health and well-being company to develop and deploy “performance excellence” quality system.

• Successfully aligned business planning and financial processes with performance improvement and business risk-management activities.

• Deployed Six Sigma DMAIC method while leading high-level, cross-functional teams of directors and VPs in two mission-critical process-redesign projects.

2010-present

4. Bioluminex

Director of Operations

• Recruited by COO of $50-million, third-party administrator supporting long-term care insurance products for 20+ individual/group insurers to implement enterprise-wide quality system, improve cost structure, enhance operating performance, oversee regulatory compliance, and build training capability.

• Oversee 180 employees and $14 million budget in driving process improvements throughout the operation, as well as improving operating performance of application processing, policy issuance, billing, commissions, and customer service.

• Orchestrated three project teams in improving business processes and ensuring optimum performance.

• Provided ongoing operational process analysis, mitigated “scope creep,” communicated project status, and identified and resolved operational issues and constraints.

• Managed project resources, progress, completion timeframes, and budget while exceeding key operational performance targets.

Vince Morello

Lead Partner