• Recruited by COO of $50-million, third-party administrator supporting long-term care insurance products for 20+ individual/group insurers to implement enterprise-wide quality system, improve cost structure, enhance operating performance, oversee regulatory compliance, and build training capability.
• Oversee 180 employees and $14 million budget in driving process improvements throughout the operation, as well as improving operating performance of application processing, policy issuance, billing, commissions, and customer service.
• Orchestrated three project teams in improving business processes and ensuring optimum performance.
• Provided ongoing operational process analysis, mitigated “scope creep,” communicated project status, and identified and resolved operational issues and constraints.
• Managed project resources, progress, completion timeframes, and budget while exceeding key operational performance targets.
• Recruited by CEO of one of five operating businesses of $22-billion diversified health and well-being company to develop and deploy “performance excellence” quality system.
• Successfully aligned business planning and financial processes with performance improvement and business risk-management activities.
• Deployed Six Sigma DMAIC method while leading high-level, cross-functional teams of directors and VPs in two mission-critical process-redesign projects.
• Developed and managed regulatory-compliance data collection for 40 health plans.
• Spearheaded process-improvement projects to ensure accurate, timely data delivery, reduced production expense, and effective relationships with regulatory organizations and vendors, resulting in:
− 48 percent improvement in product accuracy/reliability
− 100 percent on-time delivery of products to internal customers and regulatory agencies
− 18 percent reduction in vendor costs
− 60 percent FTE reduction through improved efficiencies
− 37 percent improvement in overall internal customer satisfaction rating
• Recruited to design and lead client projects focused on operations and change management, service quality, process improvement, performance measurement, team solutions, and leadership development for international consulting/educating/training company specializing in improving individual and organizational performance.
• Directed quality-improvement and associated change-management initiatives for mortgage banking institution; achieved 35 percent reduction in cycle time from appraisal to closing, eliminating 80 percent of loan rework and significantly reducing cost.
• Optimized performance measurement system for major healthcare provider, thus substantially improving integration of quality, operational, and financial information.
• Shared P&L responsibility for five-state market area.
• Co-developed and implemented sales/marketing strategy that resulted in 10 percent annual revenue growth in mature market.
• Directed development and implementation of operations improvements and change-management strategy for R&D division of national manufacturer, resulting in 20 percent reduction in development time and 12 percent reduction in development cost.
• Developed and delivered needs-assessment and developmental training for senior staff of prominent state governor, realizing 40 percent staff-satisfaction increase and 13 percent staff-productivity increase.
Thanks Vince for your amazing and lasting contributions to our company. I appreciate how much effort you put into these and how focused you always were on the key issues facing our business. Keep up the stellar work!
Vince was always ahead of the curve, staying on top of everything thrown his way. His leadership skills, combined with his likability across the firm, made him an outstanding example for everyone in our company.
